Frequently Asked Questions
Everything you need to know about shopping with HOSS.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is the HOSS return policy?
We offer a 30-day return window for most items. Products must be in their original condition and packaging to be eligible for a full refund.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, HOSS ships to customers within the United States and Canada. We are working on expanding our reach to more international destinations soon.
How do I contact customer support?
Our support team is available via email at support@hoss-retail.com or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.